I am writting to complain about the TV set I bought last week. Where? model number?
Today I turn on the TV, and suddenly it burns with a large flame. Luckily I escape from it at once to avoid getting hurt. However, the fire burns the furniture.
I am sure I have set up the TV set properly with the instruction. After the incident, I have phoned to the maintainence center and the staff told me that it is impossible to repair it.
I want to ask for full refund and the compensation for the furniture.
Your faithfully
Sandy Or
Reply by Mandy, Charming, Bill
Dear Sandy,
We are sorry that the TV set you bought from us was unsatisfactory.
Our dispatch department usually tries its best to see that every single item is inspected fully before it is sent out. Unfortunately, your TV set was not inspected because one of our employees was negligent.
I have instructed our dispatch department to send you a new TV set as a full refund immediately after your confirmation. They will telephone you to arrange a suitable time for delivery within today. old tv?
We appreciate your patronage of our store and we want every transaction to be satisfactory. To prevent the negligence from happening again, we will provide detailed guidelines and extra trainings to our employees in the coming months. To show our goodwill, we are enclosing with this letter a $1000 coupon that you can use for buying a new furniture set from our stores for replacement.
I am writting to complain about the TV set I bought last week. Where? model number?
Today I turn on the TV, and suddenly it burns with a large flame. Luckily I escape from it at once to avoid getting hurt. However, the fire burns the furniture.
I am sure I have set up the TV set properly with the instruction. After the incident, I have phoned to the maintainence center and the staff told me that it is impossible to repair it.
I want to ask for full refund and the compensation for the furniture.
Your faithfully
Sandy Or
Reply by Mandy, Charming, Bill
Dear Sandy,
We are sorry that the TV set you bought from us was unsatisfactory.
Our dispatch department usually tries its best to see that every single item is inspected fully before it is sent out. Unfortunately, your TV set was not inspected because one of our employees was negligent.
I have instructed our dispatch department to send you a new TV set as a full refund immediately after your confirmation. They will telephone you to arrange a suitable time for delivery within today. old tv?
We appreciate your patronage of our store and we want every transaction to be satisfactory. To prevent the negligence from happening again, we will provide detailed guidelines and extra trainings to our employees in the coming months. To show our goodwill, we are enclosing with this letter a $1000 coupon that you can use for buying a new furniture set from our stores for replacement.
Yours sincerely,
Mandy, Charming, Bill